Delivery of Orders
For local orders (Edinburgh, Scottish Borders and North Northumberland), we use our own van. All other orders go by Courier.
Delivery is within 10 working days from receipt of payment unless otherwise agreed with you our customer. We will contact you to confirm delivery times. In the unlikely event where circumstances are beyond our control (eg traffic congestion, bad weather, road accidents, strikes, vehicle breakdows etc), we are unable to accept responsibility for inconvenience or losses that this may cause, though we consider this on a case-by-case basis.
Please notify us immediately by email or phone if you find the goods damaged upon receipt.
We do not offer a cooling off period for food products / perishable goods. We cannot offer a refund once these products have been produced for you.
If you decide you no longer require the goods and you notify us immediately and before the goods have been produced or despatched we will offer a refund less a 10% administrative charge.
We want you to enjoy Peelham Farm products. In the event that you are dissatisfied with your order, we will at our discretion offer a refund.
Cancellation of order by customers
Once online payment has been made, cancelled orders incur an administrative charge of 10% of the total value of the order (including carriage charge) which will be deducted from the repayment. In the event that Peelham need to cancel an order you will receive a full refund.
Cancellation of courses or events by customers
We require seven (7) clear working days notice for cancellation of a course or event booking in writing by post or by email.
Course fees will be refunded minus 20% administration fee if the cancellation is received 7 working days prior to the event.
Amendments or cancellations of events or courses by Peelham
Peelham Farm Produce reserve the right to cancel or alter any event or course. In the event of cancellation and where an alternative cannot be provided we will make a full refund.
If you choose to pay your invoices by credit/debit card your payment information will be passed to our secure payment provider Paypal.
Peelham does not store customers financial details.
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