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Terms & Conditions

Our terms and conditions are intended to form the basis of a good working relationship with you our customer.

Delivery of Orders

For local orders (Edinburgh, Scottish Borders and North Northumberland), we use our own van.  All other orders go by Courier.

Delivery is within 10 working days from receipt of payment unless otherwise agreed with you our customer. We will contact you to confirm delivery times.  In the unlikely event where circumstances are beyond our control (eg traffic congestion, bad weather, road accidents, strikes, vehicle breakdowns  etc), we are unable to accept responsibility for inconvenience or losses that this may cause, though we consider this on a case-by-case basis.

Returns Policy

Please notify us immediately by email or phone if you find the goods damaged upon receipt.  

We do not offer a cooling off period for food products / perishable goods. We cannot offer a refund once these products have been produced for you.

If you decide you no longer require the goods and you notify us immediately and before the goods have been produced or despatched we will offer a refund less a 10% administrative charge.

We want you to enjoy Peelham Farm products.  In the event that you are dissatisfied with your order, we will at our discretion offer a refund.

Cancellation of order by customers

Once online payment has been made, cancelled orders incur an administrative charge of 10% of the total value of the order (including carriage charge) which will be deducted from the repayment. In the event that Peelham need to cancel an order you will receive a full refund.

Cancellation or deferral of butchery courses by customers

Administering and managing courses and course bookings is time-consuming and costly.  Late cancellations and deferred dates can jeapordise the running of our courses or events. Late cancellations can result in unfilled  places.

For cancellations either before a course date has been confirmed or leaving 28 days before a course, course fees will be refunded minus 15% administration fee.  For cancellations leaving 28-14 days  before a course, course fees will be refunded less 50%.  For cancellations leaving less than 14 days there will be no refund.

Course deferral  by the customer within 14 days of their course date will require a  25% deferral fee with an immediate re-booking date confirmed. 

Notice of cancellation or deferral of a course booking must be made in writing by post or by email.

Amendments or cancellations of events or courses by Peelham

Peelham Farm Produce reserve the right to cancel or alter any event or course. In the event of cancellation and where a suitable alternative cannot be provided we will make a full refund.

 

Privacy Policy

Peelham Farm (“We/Us/The company”) will endeavour to ensure that the personal information submitted to us by you is kept private and secure. By entering and using this web site you consent to us processing personal information as explained in this Privacy Policy.

If you choose to pay your invoices by credit/debit card your payment information will be passed to our secure payment provider Paypal.

Peelham does not store customers financial details.

Our website uses the Google Analytics service, a web analytics service provided by Google Inc. Google Analytics uses “cookies”, these are text files placed on your computer, to help Peelham Farm Produce analyse how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may transfer information to third parties where required to do so by law, or to third parties processing the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may block the use of cookies through the settings on your browser, however if you do so you may impair the full functionality of this website.

You consent by entering this site to the processing of data about you by Google in the manner and for the purposes set out above.